Terms of Service

1. Agreement to these terms

These Terms of Service govern your access to and use of MerchBoxPro, including the website, app, tools, reports, generated outputs, and related services. By using MerchBoxPro, you agree to these terms. If you do not agree, do not use the service.

Questions about these terms can be sent to hello@merchboxpro.com.

2. What MerchBoxPro provides

MerchBoxPro provides software tools for merch research, keyword and trend review, project organisation, product visibility checks, listing assistance, tracking, saved workflows, and related business productivity features. MerchBoxPro does not guarantee sales, rankings, marketplace approval, intellectual property clearance, or compliance with any third-party marketplace rules.

3. Accounts and eligibility

You must provide accurate account information and keep your login details secure. You are responsible for activity under your account. You must be at least 18 years old, or the age of majority where you live, to use MerchBoxPro for business purposes.

We may suspend or terminate accounts that violate these terms, create risk for the service, infringe the rights of others, or are used for unlawful activity.

4. Plans, limits, and billing

MerchBoxPro may offer free and paid plans with different limits, access levels, and feature availability. We may change plan features or limits from time to time, but we will not materially reduce a paid plan during an active paid period without reasonable notice where required by law.

If paid subscriptions or billing are enabled, fees, renewal terms, taxes, cancellation rules, and refund terms will be shown at purchase or by the relevant payment provider. You are responsible for keeping billing information current.

5. Your content

You keep ownership of the keywords, notes, designs, product ideas, prompts, listings, reports, and other content you add to MerchBoxPro. You grant us a limited licence to host, process, display, transmit, back up, and use your content as needed to provide and improve the service, operate requested features, enforce these terms, and comply with law.

You are responsible for your content and for ensuring you have the rights needed to use it.

6. Generated outputs and research data

MerchBoxPro may generate suggested keywords, listing copy, scores, summaries, reports, or other outputs based on your inputs and available data. These outputs are provided for research and productivity purposes only. You must review all outputs before using them commercially.

Research data may be incomplete, delayed, estimated, or affected by third-party availability. MerchBoxPro does not promise that any metric, result, score, suggestion, ranking, or forecast is accurate, complete, current, or suitable for your specific business decision.

7. Intellectual property and marketplace responsibility

MerchBoxPro is not a legal service and does not provide trademark, copyright, publicity rights, tax, accounting, or marketplace compliance advice. You are responsible for checking trademarks, copyrights, brand restrictions, marketplace policies, advertising rules, and local laws before publishing or selling products.

You must not use MerchBoxPro to create, store, or publish content that infringes another person's rights, impersonates others, is deceptive, or violates applicable law.

8. Acceptable use

You agree not to misuse MerchBoxPro. This means you must not attempt to bypass limits, access another user's account, scrape or copy the service at scale, interfere with security, reverse engineer the app, upload malicious code, use the service for unlawful activity, or use automated access except where we expressly allow it.

You also agree not to share confidential, regulated, or highly sensitive personal information through the service unless we have expressly agreed that the service supports that use.

9. Third-party services

MerchBoxPro may rely on third-party providers for hosting, email, analytics, AI assistance, market data, search data, payment processing, and other operational needs. Third-party services may have their own terms and privacy policies. We are not responsible for third-party websites, platforms, marketplaces, or services that we do not control.

10. Our intellectual property

MerchBoxPro, including its software, branding, design, interfaces, workflows, reports, scoring approaches, and proprietary methods, is owned by us or our licensors. These terms do not grant you ownership of the service or permission to copy, resell, reproduce, or create a competing service from MerchBoxPro materials.

11. Privacy

Our Privacy Policy explains how we collect and use personal information. By using MerchBoxPro, you acknowledge that we process personal information as described there.

12. Service availability and changes

We aim to keep MerchBoxPro available and useful, but the service may be interrupted, delayed, changed, limited, or discontinued. We may update features, fix issues, add or remove functionality, change providers, or adjust the user experience as the product develops.

13. Disclaimers

MerchBoxPro is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and accuracy of outputs or data.

Nothing in these terms limits rights that cannot legally be limited, including mandatory consumer rights where they apply.

14. Limitation of liability

To the maximum extent permitted by law, MerchBoxPro and its owners, operators, suppliers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, marketplace action, ranking changes, business interruption, or loss of goodwill.

To the maximum extent permitted by law, our total liability for claims relating to the service is limited to the amount you paid to use MerchBoxPro in the three months before the event giving rise to the claim, or 100 USD if you used a free plan.

15. Indemnity

If you use MerchBoxPro for business purposes, you agree to indemnify and hold harmless MerchBoxPro from claims, losses, liabilities, damages, costs, and expenses arising from your content, your commercial use of outputs, your products, your marketplace activity, your violation of these terms, or your infringement of another person's rights.

16. Governing law

These terms are governed by the laws of England and Wales, except where mandatory laws in your location require otherwise. Courts in England and Wales will have non-exclusive jurisdiction, meaning you may also have rights to bring claims in your local jurisdiction where applicable law allows.

17. Changes to these terms

We may update these terms from time to time. When changes are material, we will update the effective date and provide reasonable notice where required. Continued use of MerchBoxPro after changes take effect means you accept the updated terms.